Our refund policy applies to purchases made directly through the Kydran SMTP website. If you are dissatisfied with your purchase for any reason, you may be eligible for a refund subject to the terms outlined in this policy. To qualify for a refund, you must meet the following criteria:
- Your purchase must have been made within the specified refund period, which varies depending on the product or service.
- You must provide a valid reason for requesting a refund, such as product defects, billing errors, or dissatisfaction with the service provided.
To initiate a refund request, please contact our customer support team at support@kydran.com within the applicable refund period. You will be required to provide proof of purchase, such as an order confirmation or receipt, along with a detailed explanation of the reason for your request.
Once your refund request is received and approved, we will process the refund within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your financial institution.
If your refund request is denied for any reason, you will be notified by email with an explanation. In such cases, you may have the option to appeal the decision or seek alternative solutions to address your concerns.
Certain products or services may be non-refundable, as indicated at the time of purchase or in our terms of service. These may include, but are not limited to, digital downloads, subscriptions, customized services, and products marked as "final sale" or "non-returnable."
Additionally, refunds will not be provided for any portion of a subscription period that has already been used or for any services that have been rendered prior to the refund request. We reserve the right to determine the eligibility of products or services for refunds on a case-by-case basis.
If you have any questions about the refund eligibility of a specific product or service, please contact our customer support team for clarification before making your purchase.
Refunds may be subject to certain conditions, depending on the nature of the purchase and the reason for the refund request. These conditions may include, but are not limited to, the following:
- Products or services must be returned in their original condition, unused, and with all original packaging intact.
- Refunds may be issued as store credit or exchanges in some cases, rather than monetary refunds, at our discretion.
In certain circumstances, refunds may not be available or may be subject to additional terms and conditions. These exceptions may include:
- Products or services that are ineligible for refunds due to their nature, such as perishable goods, personalized items, or services that have already been performed.
- Refunds requested outside of the specified refund period or without valid proof of purchase.
If you have any questions or concerns about our refund policy or need assistance with a refund request, please don't hesitate to contact our customer support team at support@kydran.com. Our support representatives are available to assist you and address any issues you may encounter.
When contacting support regarding a refund, please provide as much detail as possible, including your order information, the reason for your refund request, and any relevant documentation or evidence to support your claim. This will help us process your request efficiently and effectively.
We strive to provide excellent customer service and will do our best to resolve any issues or concerns you may have regarding your purchase or refund. Your satisfaction is important to us, and we appreciate your feedback and cooperation in helping us improve our products and services.
We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting on this page. It is your responsibility to review this refund policy periodically for any updates or changes.
By continuing to use our website or services after any revisions to the refund policy, you agree to be bound by the updated terms and conditions. If you do not agree with the revised refund policy, you may choose to discontinue using our website and services.
If you have any questions or concerns about the refund policy or require clarification on any aspect of it, please contact our customer support team for assistance.
Should you have any questions, concerns, or require further clarification regarding our refund policy, please feel free to reach out to our dedicated customer support team. Our team is committed to providing prompt and effective assistance to address any inquiries you may have. You can easily contact us via email at support@kydran.com, and we assure you that we will prioritize your message and provide the support you need.
Alternatively, if you prefer traditional correspondence, you can reach us.
We highly value your feedback and are dedicated to offering exceptional customer service. Whether you seek clarification on our refund practices, require assistance with our services, or have suggestions for improvement, we're here to listen and address your needs. Your satisfaction is paramount to us, and we sincerely appreciate your trust in Kydran SMTP.
This refund policy is effective and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our refund policy at any time, and you should check this refund policy periodically. Your continued use of our website and services after we post any modifications to the refund policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified refund policy.
If we make any material changes to this refund policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
We deeply appreciate your trust in Kydran SMTP and are committed to providing you with high-quality products and services. If you have any questions, concerns, or feedback regarding our refund policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to assist you in any way we can.
Thank you for choosing Kydran SMTP. We genuinely look forward to serving you and exceeding your expectations.
Sincerely,
Kydran SMTP Team